Privacy Policy

SAS ALTER AIGO (defined below) collects, stores and processes personal data of users of its website accessible at www.fome-care.com (the “site”), u=des= its prospects and customers (hereinafter collectively referred to as “the persons concerned” or “you/your”).

SAS ALTER AIGO takes the protection of personal data and compliance with the provisions of Regulation (EU) 2016/679 relating to the protection of individuals with regard to the processing of personal data and the free movement of this data very seriously, (hereinafter referred to as “GDPR”) and law no. 78-17 of January 6, 1978 known as the Data Protection Act.

Article 1 – Responsible for processing personal data

SAS ALTER AIGO (“FOME” or “we” / “us”) located at 16, rue Marie Talbot 76 310 SAINTE ADRESSE is responsible for the processing of personal data described in this policy.

SAS ALTER AIGO informs you that it keeps a register of the personal data processing activities that it carries out.

SAS ALTER AIGO has implemented security measures to ensure the protection of personal data, which is hosted in France. We refer you to article 4 of this confidentiality policy for more information on the main security measures put in place.

For any questions relating to this privacy policy, you can contact SAS ALTER AIGO by post at the address 16, rue Marie Talbot 76 310 SAINTE ADRESSE or by email at contact@fome-care.com 

Article 2 – Purposes of processing personal data and legal bases

SAS ALTER AIGO collects, stores and processes personal data about you for the following purposes:

Purpose (objective of processing	Legal basis (basis of processing)	Data/Data Categories Collected
Creation and management of the customer account	Execution of the contract	Customer account identifier/login, password, last name, first name, email and postal address, telephone
Management of product orders on the Site and their delivery	Execution of the contract	Name, first name, postal address (billing and delivery), telephone, bank card details (payment)
Customer follow-up management (after-sales service)	Execution of the contract	Mail address
Sending a monthly newsletter	Consent	Mail address
Commercial prospecting by email promoting FÔME products and services	Consent	Mail address
Provision of advice and recommendations for personalized FÔME products, including by email upon your request (e.g.: “do my diagnosis” questionnaire)	FÔME's legitimate interest in providing personalized advice on its products and, with regard to health data that would be processed in this context, we do so only after obtaining your explicit consent	Health data (examples: pregnancy status, specific pathology), first name, email address
Optimization and personalization of navigation on the Site	FÔME’s legitimate interest in providing you with a satisfactory and secure browsing experience	Browsing data including IP address. For more information on cookies (and other trackers), please refer to [section 9 below] and more specifically the paragraph on strictly necessary cookies
Site audience measurement	Consent	Browsing data including IP address. For more information on cookies (and other trackers), please refer to section 9 below and more specifically the paragraph on audience measurement cookies
Management of requests to exercise rights	Legal obligation	Name, first name, postal address and/or email, any relevant personal data that you provide to us as part of your request or necessary to respond to your request
Litigation management, defense of our rights and fight against fraud	Legitimate interest of FÔME to constitute its defense in the context of possible litigation, to investigate and pursue fraudulent behavior	Any relevant personal data in the context of possible litigation, investigations or prosecutions

 

Article 3 – Recipients, subcontractors and communication of data to third parties

SAS ALTER AIGO shares your personal data with the following service providers (who process your personal data on behalf of SAS ALTER AIGO , i.e. as a subcontractor of SAS ALTER AIGO)

• Data host: IONOS, IONOS SARL (7, place de la Gare, BP 70109, 57200 Sarreguemines Cedex, 431 303 775 RCS Sarreguemines, tel.: 0970 808 911, info@IONOS.fr)
• Service provider ensuring secure payment on the site: Shopify Payment Shopify International Limited, a private company limited by shares, incorporated in Ireland under registration number 560279, whose registered office is located at 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (VAT number IE 3347697KH) and whose general conditions of sale are: https://www.shopify.fr/legal/conditions

Apart from these service providers, SAS ALTER AIGO may communicate the relevant personal data concerning you to any potential buyer/investor or beneficiary in the context of a merger, consolidation, change of control or other restructuring or any other transfer operation to in which SAS ALTER AIGO would participate.

SAS ALTER AIGO may also communicate all or part of your personal data to the competent authorities when required by law and/or competent authorities.

Article 4 – Main protective measures

Any natural person internal to SAS ALTER AIGO or any subcontractor with access to personal data for which SAS ALTER AIGO is the data controller, has undertaken to keep them confidential. Access to internal data is nominative and controlled by access codes. The premises of SAS ALTER AIGO are locked.

The creation and use of a customer account requires authentication by inserting an identifier/login and a personal and confidential password.

It is your responsibility to take all necessary measures to ensure the confidentiality and security of your password and identifier/login.

The hosting of the Site is secure.

Article 5 – Transfer outside the EEA

SAS ALTER AIGO does not transfer any personal data that it processes to third parties located outside the European Economic Area (EEA).

 

Article 6 – Duration of retention of personal data

The data collected by SAS ALTER AIGO are kept for the entire period necessary to achieve the objective of the processing.

With regard to commercial prospecting, the data is kept for the entire duration of the commercial relationship then for a period of 3 years from the end of the commercial relationship, or for a shorter period if you request to no longer receive commercial prospecting on our part. With regard to non-customer prospects, the data is kept for 3 years from their collection or the last contact from the prospect, or for a shorter period if the prospect requests to no longer receive commercial prospecting from us.

Regarding the management of customer accounts, data is kept until the customer account is deleted or after 2 years of account inactivity.

With regard to the management of product orders on the Site and their delivery and the management of customer follow-up (after-sales service), the data is kept for the duration of the contractual relationship except for exceptions for which shorter periods could be apply (example: data relating to the bank card).

Regarding cookies and other trackers, please refer to section 9.

If you decide to exercise any of your rights under the GDPR, the data collected in this context, such as information relating to your request, may be retained for the period necessary to process your request. Any supporting identity documents requested to the extent permitted by article 12.6 of the GDPR are only kept for the time necessary to verify your identity.

We further inform you that SAS ALTER AIGO may keep your data beyond the aforementioned periods, in archives, for the entire applicable limitation period, if they are necessary for the purposes of proof, contestation, exercise or defense of our rights in court. , or for periods prescribed by law where the data is necessary to enable us to meet our legal obligations (for example, our tax or accounting obligations). For example, if you exercise one of your rights under the GDPR, the response we provide to you will be kept for evidentiary purposes for the duration of the applicable limitation period starting from the moment we receive you. answered. If we have asked you for proof of identity in this regard, it may possibly be kept if we judge that there is a high risk of litigation, in accordance with the limitation periods for public action provided for in the articles 8 and 9 of the code of criminal procedure.

It is specified that in the event of litigation or suspicion of fraud, the relevant data will be used for the entire duration of the litigation or investigations and then archived to the extent permitted by law.

Article 7 – Rights of persons concerned by the processing of personal data

To exercise any of the rights described below, you can contact us by mail at the postal address 16, rue Marie Talbot 76 310 Sainte-Adresse or by email at contact@fome-care.com 

Permission to access

You have the right to access all personal data processed by SAS ALTER AIGO concerning you.

As such, you can obtain a copy of said data under the conditions of article 15 of the GDPR. This right is exercised subject to respect for the rights and freedoms of third parties.

Right of rectification

You can request the rectification of personal data processed by SAS ALTER AIGO concerning you which are inaccurate.

Right to erasure – right to be forgotten

You can ask SAS ALTER AIGO to delete the personal data collected (i) when they are no longer necessary for the purposes of the processing, (ii) when you withdraw your consent on which the processing is based, (iii) when you exercise your right of opposition and that there is no compelling legitimate reason for the processing that SAS ALTER AIGO could rely on or that you oppose commercial prospecting, (iv) or when your data has been the subject of unlawful processing or, (v) when the data must be erased under a legal obligation.

We inform you, however, that SAS ALTER AIGO may refuse such erasure in certain cases provided for by the GDPR (article 17-3 of the GDPR) such as for example when the processing of data is necessary for the establishment, exercise or defense of rights in court by SAS ALTER AIGO.

Right to restriction of processing

This right means that our processing of data about you is limited, so that we can keep this data, but we cannot use or process it. The right to limit processing may be exercised in the following cases:

• you contest the accuracy of the data processed. SAS ALTER AIGO will suspend the processing of data concerning you while it verifies its accuracy;
• the processing is unlawful and you oppose the erasure of the data and require SAS ALTER AIGO to keep them without processing them;
• SAS ALTER AIGO no longer needs the personal data but for your part you still need this data for the establishment, exercise or defense of legal rights: you can ask SAS ALTER AIGO to keep them without processing them .
• you have objected to processing based on the legitimate interests of SAS ALTER AIGO. SAS ALTER AIGO will limit the processing of data concerning you for the duration of the verification whether the legitimate reasons pursued by SAS ALTER AIGO prevail over yours or not.

In each of these hypotheses, SAS ALTER AIGO will not be able to process personal data (with the exception of their conservation) except with your consent, or for the establishment, exercise or defense of our rights in court or for the protection of a natural or legal person, or for important reasons of public interest.

Any person who has obtained the limitation of processing will be informed by SAS ALTER AIGO before the limitation is lifted.

Right to data portability

You can ask SAS ALTER AIGO to transmit to you the processed personal data concerning you, in a structured, machine-readable and commonly used electronic format.

You can also ask SAS ALTER AIGO that this data be transmitted in the same format to another data controller, when this is technically possible.

This right only applies when the processing is based on your consent or the performance of a contract and is carried out using automated processes (please see article 2 above for information on the processing which are based on the contract or your consent). Furthermore, this right can only be exercised while respecting the rights and freedoms of third parties.

Right to object

You can object at any time to the use of your data given by SAS ALTER AIGO for reasons relating to your particular situation, when the use of the data is based on our legitimate interests (please refer to article 2 of this privacy policy for the list of processing operations based on our legitimate interests). However, SAS ALTER AIGO may not grant your opposition request if SAS ALTER AIGO can assert legitimate and compelling reasons for the processing of data which prevail over your interests, rights and freedoms, or when such data is necessary. for the establishment, exercise or defense of a legal right. However, please note that you can always object, at any time, to the use of your data by SAS ALTER AIGO for commercial prospecting purposes.

Right to withdraw your consent

Where we use your data based on your consent, please note that you can decide to withdraw your consent at any time. Withdrawing your consent does not, however, affect the lawfulness of processing based on your consent before its withdrawal.

Right to contact the data protection authority

You have the possibility of submitting a complaint to the National Commission for Information Technology and Liberties (CNIL).

Article 8 – Cookies

When consulting the website, information relating to the user's navigation may be recorded in "cookie" files installed on the user's computer or mobile terminal, subject to the choices expressed by the latter concerning local cookies on the computer or mobile device concerned, modifiable at any time.

Cookies are alphanumeric identifiers transferred to the user's hard drive via the Internet browser, in order to allow the system to recognize the user's browser and to offer appropriate services.

Cookies are used by SAS ALTER AIGO to remember user preferences, optimize and improve the use of the website by providing content that is more precisely adapted to their needs.

“Cookies” are used to:

- Identify the user when connecting to the website;

- Determine the user's Internet browser settings, such as the type of browser used and the plug-ins installed on it;

- Know the internet pages consulted and/or searched for on the website by the user in order to offer them suitable suggestions.

Some cookies are installed until the user's browser is closed, others are kept for longer. Cookies are kept for a maximum period of 12 months.

The Help section of the toolbar of most browsers indicates how to refuse new "cookies" or get a message notifying you of their receipt, or how to disable all "cookies".

Only the user is likely to read or modify the information contained therein. When the user connects to the website, SAS ALTER AIGO may be required, subject to the user's choice, to install various cookies in their terminal, allowing the browser of their terminal to be recognized during the validity period of the cookie. concerned.

Several possibilities are offered to the user to manage cookies. Any settings by the user on the use of cookies may modify their browsing on the Internet and their conditions of access to certain services requiring the use of cookies.

The user can choose at any time to express and modify their wishes regarding cookies, by expressing their refusal directly on the home page of the website via the banner provided for this purpose.